Privacy Policy for the AllPro Dispatch app

Information the app collects

• Account details: your name, work email, mobile number (used to send you a sign-in code), role, and an account ID.
• Customer and job details you work with: customer name, phone number, service address, job description, appointment times, notes, diagnosis text, and the messages the app sends to customers for you (for example an “I’m on my way” text).
• Photos: photos you take or choose and upload to a job.
• Location: your precise location, only while the app is open and only when you clock in or out (saved with the time entry) or tap “I’m on my way”. For “I’m on my way” the app works out your drive time on your phone using Apple Maps; only the number of minutes is sent to us, not your coordinates.
• Device information: a random device ID kept in the iPhone Keychain, the Apple push-notification token for your phone, and the device type and IP address in our server activity log (sign-in, clock events, and a periodic “still signed in” signal).
• Billing amounts: job and invoice amounts, visible to owners only.

What stays on your phone

Your sign-in session is stored in the iPhone Keychain on this phone only. Face ID or Touch ID, if you turn it on, is handled by iOS; we never receive your biometric data. Cached jobs and photos waiting to upload are stored in the app’s private storage and cleared when you sign out. If you turn on Caller ID, the app writes customer names and phone numbers to a file shared only with the app’s Call Directory extension so iOS can label incoming calls; that data is not read by any other app. With your permission, the app can add appointments to your iPhone calendar.

How we use it

To show your jobs and schedule, let you call or navigate to a customer, attach photos and notes, record time, send the customer messages you confirm, deliver alerts you allow (new jobs, incoming business calls), identify callers on your phone if you turn that on, keep accounts secure, and bill for completed work. We do not use it for advertising and the app has no advertising or analytics software. We do not track you across other companies’ apps or websites.

Who we share it with

We do not sell personal information. We share it only with service providers that run the system for us (cloud hosting; our texting and phone provider, which sends the customer messages you confirm and the sign-in codes; Apple, for push notifications and maps), with the business you work for, with the company that dispatched the job when needed to complete it, and where required by law.

How long we keep it

We keep your information for as long as your account is active and as needed for business, legal, tax and accounting purposes, then delete or anonymize it. You can ask us to delete your account and data at any time in the app under Settings > Delete account, or by contacting support; some records may be kept where the law requires.

Text messages to customers

The messages the app sends to customers for you are text messages. Our SMS Terms & Conditions explain how text messaging works, including how a customer can opt out.

Your choices

• You can say no to any permission (camera, photos, location, notifications, calendar, Caller ID) in iPhone Settings and keep using the rest of the app. Clock-in works without location, and “I’m on my way” simply will not send without a drive time.
• To see, correct or delete your information, or to close an account, open Settings > Delete account in the app and send the request, or email daniel@allproprojectmanagement.com or call 774-686-2660 from the account’s email address or phone. The app does not offer account creation, so we close the account for you and confirm it in writing.

Children

The app is for working adults and is not directed to children under 13.

Changes

We will post updates here and change the effective date.

Contact

• Email: daniel@allproprojectmanagement.com
• Phone: 774-686-2660, Mon–Fri 8 AM–5 PM, Sat 9 AM–1 PM Eastern
• Mail: AllPro Project Management LLC, 500 Cummings Center, Suite 6500A, Beverly, MA 01915