AllPro Property: help and support

In an emergency

For fire, gas odor, flooding or immediate danger, call 911 (or your utility’s emergency line) first. Do not use the app for emergencies. For an urgent building issue at a property we manage, call our 24/7 on-call line: 774-686-2660.

Get help

• Email: support@allproprojectmanagement.com (we reply on business days)
• Phone: 774-686-2660, Mon–Fri 8 AM–5 PM, Sat 9 AM–1 PM Eastern
• Mail: AllPro Project Management LLC, 500 Cummings Center, Suite 6500A, Beverly, MA 01915

How do I get an account?

AllPro Property is a public App Store app, but sign-in is by assigned account only. There is no public sign-up. Accounts are assigned by AllPro.

• Residents: ask your property manager or the AllPro office to set up your account. You will get an email with a one-time link to choose your password. Open the link on your iPhone, or paste it into “I have an invite” on the sign-in screen.
• Owners and board members: contact the AllPro office (774-686-2660 or support@allproprojectmanagement.com). Owner and management sign-in also uses an authenticator app.
• Not an AllPro-managed property? This app is not for properties AllPro does not manage.

Common questions

I forgot my password.

On the sign-in screen tap “Forgot password?” and enter your email. We send a 6-digit code. If you do not receive it, email support@allproprojectmanagement.com.

I am an owner or management user and lost my authenticator.

Use one of your saved recovery codes at the verification step, or email support@allproprojectmanagement.com to have your authenticator reset after we confirm your identity.

How do I submit a repair?

Sign in as a resident, tap “Report a problem”, choose the category and priority, describe the issue and add photos if you can. You can follow the status in “My requests”.

My photos will not upload.

Check your connection and tap “Retry failed photos”. Your request is saved on your iPhone and will not be duplicated. Photos must be JPEG, PNG, WebP or HEIC, or PDF files, up to 10 MB each. If the scanner is busy, try again in a few minutes.

How do I change the language?

Tap the language button on the first screen, or Account, then Language. Available: English, Español (Latinoamérica, Estados Unidos, España, El Salvador) and Português (Brasil).

Can I choose not to use AI estimates or translation?

Yes. The app asks before anything is sent to AI, and you can change your choice any time in Account. If you decline, your request is reviewed by hand. See the privacy policy.

How do I turn on the Face ID lock?

Account, then “Require Face ID or passcode”. It uses Apple’s on-device Face ID or your passcode.

How do I delete my account or my data?

Tap Account, then “Request account deletion” in the app, or email support@allproprojectmanagement.com or call 774-686-2660. We delete or de-identify your information within 30 days, except records we must keep for legal, tax, insurance or safety reasons or as part of the property’s maintenance history. See the privacy policy.

Which iPhones are supported?

iPhone with iOS 17 or later. iPad is not supported yet.

About AllPro

AllPro Project Management LLC provides property management and project management. It is not a real estate brokerage, and it does not perform plumbing, HVAC, electrical, repair or renovation work itself; hands-on trade work is done by our sister company, All Pro Home Services, LLC (allprohomesvcs.com (opens in a new tab)).